Terms and Conditions

Please read our terms and conditions carefully

General Terms and Conditions – Resofa.com

Resofa B.V.
Sexbierumerweg 1, 8802 PK Franeker, The Netherlands
Chamber of Commerce (KvK): 93585195
📧 [email protected]
📞 +31 (0)517-700521

Version: 6 December 2025

1. Definitions

Resofa B.V. (“Resofa”) is the provider of the online platform Resofa.com, the shop, and upholstery and restoration services. The Seller is a user (private individual or business) who offers a product via the platform. The Buyer is the party that purchases a product via the platform. The Customer may be a consumer or a business customer and, depending on the context, includes the buyer and/or the seller.

Services include:

  • upholstery
  • re-upholstery
  • restoration
  • custom work
  • installation
  • limited delivery services

Products include:

  • furniture
  • accessories
  • custom-cut fabrics

Third-party carrier refers to external parties such as Brenger.

2. Applicability

These terms and conditions apply to:

  • the use of the Resofa.com platform;
  • all orders, transactions, deliveries and services of Resofa;
  • both B2C and B2B.

Deviations are only valid if confirmed in writing by Resofa. In the event of discrepancies, the Dutch version of these terms and conditions shall prevail.

3. Role of Resofa and formation of the agreement

3.1 Marketplace

Resofa facilitates an online marketplace where sellers offer products to buyers. The purchase agreement relating to the product is concluded between the buyer and the seller, unless explicitly stated otherwise.

3.2 Upholstery and re-upholstery services

If the buyer chooses upholstery or re-upholstery, a separate agreement is concluded between the buyer and Resofa, as these services are performed by Resofa itself.

3.3 Formation of the agreement

An agreement is concluded once the relevant party confirms an online order via the website. Digital confirmations are legally equivalent to a handwritten signature.

4. Prices, commissions and payment

4.1 Price determination

The sale price of a product on the platform is determined by the seller.

4.2 Commission structure

a. Sale without re-upholstery

If the buyer purchases a product without re-upholstery by Resofa, the seller owes Resofa a platform fee of 10% of the agreed sale price.

b. Sale with re-upholstery

If the buyer chooses re-upholstery or upholstery by Resofa:

  • the seller does not owe any platform fee on the sale price;
  • the seller receives a compensation equal to 10% of the re-upholstery costs invoiced by Resofa to the buyer.

4.3 Set-off

Resofa is entitled to set off compensations and commissions against amounts payable to the seller.

4.4 Payment

  • All prices are inclusive of VAT for consumers and exclusive of VAT for business customers.
  • Quotations are valid for 30 days.
  • For custom work and upholstery services, a down payment of 30–50% generally applies.
  • Remaining amounts must be paid prior to delivery or installation.
  • In case of late payment, statutory interest and collection costs apply.

5. Performance of services

Resofa performs its services to the best of its ability (best-efforts obligation). Deviations in color, structure, dimensions or materials within reasonable limits do not constitute a shortcoming. If the customer supplies their own materials, Resofa is not liable for damage or the final result.

6. Delivery and transport

  • Delivery dates are indicative.
  • Resofa works with external carriers such as Brenger.
  • The terms and conditions of these carriers apply.
  • Resofa is not liable for damage or loss during transport by third parties.
  • Transport damage must be reported within 48 hours of receipt, including photographs.

7. Ownership and risk

Products remain the property of the original owner until full payment has been made. Risk transfers to the buyer upon delivery or installation.

8. Warranty and complaints

Resofa provides statutory warranty where applicable. Refurbished or re-upholstered products may show signs of prior use. Complaints must be reported in writing within 7 days after discovery.

9. Intellectual property

All designs, sketches, photographs, patterns and models remain the intellectual property of Resofa, even if created on behalf of a customer.

10. Force majeure

Resofa is not liable for delays or failures resulting from force majeure, including fire, illness, transport issues, government measures or failures of third parties.

11. Liability

Resofa is only liable for direct damage, with a maximum equal to the invoice amount of the relevant assignment. Liability for indirect or consequential damage is excluded.

12. Privacy

Resofa processes personal data in accordance with the Privacy Statement available at www.resofa.com.

13. Governing law and disputes

All agreements are governed by Dutch law. Disputes shall be submitted to the court of the Northern Netherlands, location Leeuwarden, unless mandatory law provides otherwise.

These terms and conditions were established on 6 December 2025 and replace all previous versions.