Please read our terms and conditions carefully
Resofa B.V.
Sexbierumerweg 1, 8802 PK Franeker, The Netherlands
KvK: 93585195
📧 [email protected]
đź“ž +31 (0)517-700521
Version: October 6, 2025
Resofa B.V. (“Resofa”) is the provider of the platform, store, and upholstery/restoration services.
The Customer may be a consumer or business client.
Services include:
Products include:
Third-party carrier refers to external logistics partners such as Brenger.
These terms and conditions apply to all quotations, orders, deliveries, and services provided by Resofa, both B2C and B2B.
Deviations apply only if confirmed in writing by Resofa.
The Dutch text prevails in case of disputes about translation or interpretation.
An agreement is concluded once the customer confirms a quotation or online order, either in writing or digitally via the website or email.
Digital confirmations are legally equivalent to a handwritten signature.
Resofa will perform its services to the best of its ability (obligation of effort).
Minor variations in color, structure, size, or material within reasonable limits do not constitute a defect.
If the customer supplies their own materials, Resofa is not liable for the final result or damage caused by defective materials.
Products remain the property of Resofa until full payment has been received.
The risk of loss or damage transfers to the customer upon delivery or installation.
Resofa provides statutory warranty for consumer purchases and a reasonable warranty for business clients.
Complaints must be submitted in writing within 7 days of discovery.
Refurbished or reupholstered products may show signs of use and come with adjusted warranties.
All designs, sketches, photos, patterns, and models remain the intellectual property of Resofa, even when created on behalf of a customer.
Reproduction or use without prior written consent is prohibited.
Resofa is not liable for delays or non-performance caused by force majeure, including:
fire, illness, transport issues, government measures, or third-party disruptions.
In such cases, execution will be suspended.
Resofa is only liable for direct damages that are the direct result of its negligence, up to a maximum of the invoice amount of the relevant order.
Resofa is not liable for indirect damages, including loss of profit, consequential loss, or third-party transport issues.
Resofa processes personal data exclusively in accordance with its Privacy Policy available at www.resofa.com.
All agreements with Resofa are governed by Dutch law.
Disputes will be settled by the District Court of Northern Netherlands, Leeuwarden location, unless mandatory law provides otherwise.
These general terms apply together with Appendix A (B2B) and/or Appendix B (B2C), depending on the type of customer.
Payment must be made within 14 days of the invoice date, unless otherwise agreed in writing.
Resofa may suspend deliveries if invoices remain unpaid.
The client may not invoke set-off or suspension rights.
Delivery times are indicative.
Exceeding these times does not entitle the client to damages or termination unless otherwise agreed in writing.
Resofa retains ownership of all delivered goods until full payment has been made.
Until payment is completed, the client may not resell or encumber the goods.
Resofa has the right of retention over items supplied by the client until all claims are settled.
Resofa is not liable for damage caused by incorrect or incomplete information provided by the client.
Total liability is limited to the amount of the relevant invoice.
The client indemnifies Resofa against third-party claims arising from the execution of the agreement.
All IP rights to designs, molds, patterns, and upholstery remain with Resofa, even for custom work made for business clients.
Transfer of rights occurs only after written agreement and payment.
If the client cancels an order after confirmation, they owe 50% of the order value, unless production has already started — in that case, 100% is due.
All business agreements are governed exclusively by Dutch law.
Disputes will be handled by the District Court of Northern Netherlands, Leeuwarden location.
Agreements between Resofa and consumers are governed by Dutch consumer law, including provisions on distance selling and conformity.
Consumers have a 14-day reflection period after receiving a standard product to withdraw from the agreement.
This does not apply to custom-made products, upholstery, reupholstery, or custom-cut fabrics (Art. 6:230p Dutch Civil Code).
Returns are accepted only if the product is unused and undamaged.
Return shipping costs are the responsibility of the consumer.
Resofa guarantees that products comply with the agreement.
Minor variations in color, texture, or size within reasonable limits are acceptable.
Consumers must report visible defects within 48 hours and hidden defects within a reasonable period.
Delivery is made to the customer’s address or via a third-party carrier such as Brenger.
Brenger’s terms and conditions apply to their transport services.
Resofa is not liable for damage occurring during transport by third parties.
Claims for transport damage must be reported in writing within 48 hours after delivery.
Payment is made in advance via the online payment portal or upon collection.
For custom orders, a deposit is required.
Orders will only be processed after the deposit has been received.
Resofa is not liable for indirect damages, consequential loss, or depreciation caused by improper use.
Liability is limited to the invoice amount of the relevant order.
Disputes will be settled by the District Court of Northern Netherlands, Leeuwarden location, unless mandatory consumer law provides otherwise.
These terms and conditions were established on October 6, 2025 and replace all previous versions.