Privacy Policy

Your privacy is important to us

Last updated: August 2025

At Resofa B.V., we value the security of your personal data and want you to understand how we handle it.
This privacy policy explains clearly:

  • What data we collect
  • Why we collect it
  • How long we keep it
  • With whom we share it

We do this fully in accordance with the General Data Protection Regulation (GDPR).
We may update this policy from time to time, for example if legislation changes or our platform introduces new features.
The most up-to-date version will always be available on our website.

1. Who we are

Resofa B.V.
Ampèrestraat 16
8801 PR Franeker
The Netherlands
✉ [email protected]

2. What data we collect and why

2.1 Account information

To create and use an account, we need certain personal details:

  • First and last name – to identify you
  • Email address – to contact you about your account and orders
  • Address – for shipping and invoicing
  • Phone number – for questions about your order or delivery
  • Date of birth – only when legally required (for example via Stripe/DAC7)
  • Bank account number – only when needed for payments
  • Optional: profile photo or preferences – if you choose to add them

2.2 Visits to our platform

When you use our website or app, we automatically collect technical information such as:

  • IP address – to prevent misuse and for analytics
  • Device and browser type – to ensure the site functions properly
  • Location – only if you give permission

2.3 Contact with us

If you send us an email or message via chat, we will only use your data to respond to your inquiry.

2.4 News and updates

If you have an account, we may keep you informed about new features or promotions.
You can unsubscribe at any time using the link in our emails.

3. Legal obligations

3.1 Payment processing via Stripe

If you receive payments through our platform, these are handled by Stripe.
They are legally required to verify your identity to prevent fraud and money laundering.
To do this, they may request:

  • Your name and date of birth
  • Your address
  • Sometimes: a copy of your ID or business information

3.2 DAC7 – Tax reporting

If you make more than 30 sales or earn over €30,000 per year, we are legally required to share certain information with the tax authorities, including:

  • Name
  • Date of birth
  • Address
  • National ID or tax number

4. Who we share your data with

4.1 Delivery

If an item needs to be delivered to you, we will share your address (and, if necessary, your phone number or email) only with our logistics partner Brenger.

4.2 Technical partners

We work with service providers who host, secure, and support our platform.
Where possible, we sign data processing agreements with these partners to protect your privacy.

4.3 Other situations

We only share data with:

  • Stripe (for payments and verification)
  • Government authorities (when legally required)
  • Fraud prevention and security services (if necessary)

5. Cookies

We use cookies to:

  • Ensure our website functions properly
  • Collect statistics
  • Improve your user experience

You can manage your cookie preferences through our cookie banner.

6. How we protect your data

We secure your information using:

  • SSL encryption
  • Protected databases
  • Access control
  • Monitoring and logging

7. Data retention periods

  • Account data: as long as you maintain an account
  • After deletion: we remove your data within 30 days (unless we are legally required to keep it longer)
  • Legal records (e.g., DAC7): up to 10 years

8. Your rights

You can always request to:

  • Access your data
  • Correct inaccurate information
  • Delete your data
  • Transfer your data to yourself or another party
  • Restrict or object to the processing of your data

📩 Send your request to [email protected]
We will respond within 14 days.

9. Profiling

To better assist you, we may use your previous searches and purchases to provide personalized suggestions.

10. Changes to this policy

We may update this privacy policy from time to time.
The latest version will always be available on our website.

11. Governing law

This privacy policy is governed by Dutch law.

Resofa B.V.
Franeker, August 2025