Privacy Policy Resofa

1. Who we are

Resofa operates an online marketplace for designer furniture and additionally offers a separate upholstery service. Through our platform, users can view, buy, sell, bid on furniture and request upholstery orders or quotes.

2. When this privacy policy applies

This privacy policy applies to all personal data processed by Resofa from visitors, buyers, sellers, bidders, customers and other users of the platform and the upholstery service.

3. What personal data we process

We may process the following personal data, among others: name, address, city, email address, phone number, payment details, invoice details, account details, communication via forms or email, information about purchased or offered furniture, bids, delivery details, IP address, device data, browser data and data about the use of our website.

4. Data you provide to us yourself

When you create an account, offer furniture, purchase furniture, place a bid, request a quote or contact us, you provide data to us yourself. This includes your contact details, product information, photos of furniture, payment details and any additional information you enter in forms or messages.

5. Data about offered furniture

As a seller, you can provide data about furniture you wish to offer through the platform. This may include brand, description, dimensions, condition, price, photos and other product information. Resofa may use this data to review, publish, modify or decline the offer.

6. Data for purchases and bids

When you purchase furniture or place a bid through the platform, we process data necessary to handle the transaction. This may include your contact details, payment details, order details, bid details and communication related to the purchase or bid.

7. Data for upholstery orders and quote requests

When you submit a request for upholstery or request a quote, we process the data necessary to assess and respond to your request. This may include contact details, information about the furniture, photos, preferences, delivery information and other information relevant to the order or quote.

8. Why we process personal data

Resofa processes personal data to operate and improve the platform and the upholstery service. We use personal data to manage accounts, review and publish furniture, process purchases and bids, handle payments, provide customer service, handle upholstery orders, organise deliveries, issue vouchers, prevent misuse and comply with legal obligations.

9. Voucher after purchase

After a successful online purchase through the platform, Resofa may use personal data to issue a voucher for 10% discount on an upholstery order at Resofa. This voucher may be used for the purchased furniture or for another piece of furniture belonging to the buyer, in accordance with the conditions communicated by Resofa.

10. On what basis we process personal data

Resofa processes personal data insofar as this is necessary for the performance of an agreement, for compliance with legal obligations, on the basis of legitimate interests or on the basis of consent, insofar as consent is required.

11. With whom we share personal data

Resofa only shares personal data insofar as this is necessary for the performance of its services. Data may be shared, for example, with delivery partners, administrative service providers and other parties that support Resofa in the operation of the platform or the upholstery service.

12. Sharing of data between buyer and seller

Where necessary for the conclusion or performance of a transaction, Resofa may share relevant personal data between buyer and seller. This only occurs insofar as necessary to facilitate the purchase, delivery, communication or settlement of an order.

13. Delivery of furniture

For the delivery of furniture, personal data may be shared with Resofa or with Bringz, insofar as necessary for transport, planning, delivery and communication related to the shipment.

14. Marketing and service messages

Resofa may use personal data to send service messages about your account, purchase, bid, delivery, quote or upholstery order. In addition, Resofa may, insofar as permitted, inform you about products, services, promotions or updates. If consent is required for certain marketing communications, Resofa will request this consent.

15. Cookies and website usage

Resofa may use cookies and similar technologies to ensure the website functions properly, to analyse website usage and to improve the user experience. Insofar as legally required, Resofa will request prior consent for the placement of non-essential cookies.

16. How long we retain personal data

Resofa does not retain personal data longer than necessary for the purposes for which they were collected, unless a longer retention period is legally required or necessary for administration, evidence, disputes or fraud prevention.

17. Security of personal data

Resofa takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unwanted disclosure and unauthorised modification.

18. Rights of users

You have, insofar as the law permits, the right to access, correct, have deleted, restrict processing of, object to processing of and request portability of your personal data. You may also withdraw previously given consent, insofar as the processing was based thereon.

19. Requests and questions about privacy

If you wish to exercise your privacy rights or have questions about this privacy policy, you can contact Resofa via the contact details on the website. Resofa may ask you for additional information to verify your identity before processing a request.

20. Complaints

If you have a complaint about how Resofa handles your personal data, you can contact Resofa. You also have the right to file a complaint with the competent supervisory authority.

21. Third-party websites

The Resofa website may contain links to third-party websites or services. Resofa is not responsible for the content, operation or privacy practices of those third parties.

22. Changes to this privacy policy

Resofa may amend this privacy policy from time to time. The most current version will be published on the website. We recommend reviewing this privacy policy regularly.

23. Contact

Do you have questions about this privacy policy or your personal data? Contact us at:

• Email: info@resofa.nl
• Phone: 0517-700521
• Address: Ampèrestraat 16, 8801 PR Franeker