Privacy Policy

Your privacy is important to us

Last updated: January 2026

At Resofa B.V., we consider the protection of your personal data very important.
In this privacy policy, we clearly explain:

  • Which data we collect
  • Why we collect it
  • How long we keep it
  • With whom we share it

We process personal data in accordance with the Algemene Verordening Gegevensbescherming (AVG).
This privacy policy may be updated from time to time, for example due to changes in legislation or new features on our platform.
The most recent version is always available on our website.

1. Who are we?

Resofa B.V.
Ampèrestraat 16
8801 PR Franeker
The Netherlands

Kvk number: 93585195

✉ [email protected]

Resofa B.V. is the data controller for the processing of personal data as described in this privacy policy.

2. What data do we collect and why?

2.1 Account data

To create and use an account, we process the following personal data:

  • First and last name – to identify you
  • Email address – for communication regarding your account and orders
  • Address – for delivery and invoicing
  • Phone number – for questions regarding orders or delivery
  • Date of birth – only when legally required (e.g. via Stripe or DAC7)
  • Bank account number – only when necessary for payments
  • Optional: profile photo or preferences – if you choose to provide them

2.2 Use of our platform

When you use our website or application, we automatically collect certain technical data, such as:

  • IP address – for security, fraud prevention and statistics
  • Device type and browser – to ensure proper platform functionality
  • Location data – only if you explicitly give permission

2.3 Contacting us

If you contact us via email, chat or a contact form, we use your data solely to respond to your inquiry or handle your request.

2.4 News and updates

If you have an account, we may inform you about new features, services or offers.
You can unsubscribe at any time via the unsubscribe link in our emails.

2.5 Legal basis for processing

We only process personal data when permitted under the AVG.
This is based on one or more of the following legal grounds:

  • Performance of a contract
    For example, to manage your account, process orders and handle payments.

  • Legal obligation
    Such as tax regulations, DAC7 reporting obligations and identity verification via payment providers.

  • Legitimate interest
    For securing our platform, preventing fraud and improving our services.

  • Consent
    When legally required, for example for marketing communications.
    You may withdraw your consent at any time.

3. Legal obligations

3.1 Payment processing via Stripe

We use payment provider Stripe to process payments.
Stripe is legally required to verify user identities to prevent fraud and money laundering.
For this purpose, Stripe may request:

  • Name and date of birth
  • Address
  • In some cases: a copy of an identity document or company details

These data are processed directly by Stripe.

3.2 DAC7 – Tax reporting

If you generate more than 30 transactions or €30,000 in annual revenue via our platform, we are legally required to report certain data to the tax authorities, including:

  • Name
  • Date of birth
  • Address
  • Citizen service number (BSN) or tax identification number

4. With whom do we share your data?

4.1 Delivery

For product deliveries, we share your address and, if necessary, your phone number or email address only with our logistics partner Brenger.

4.2 Technical and support partners

We work with parties that host, secure and technically support our platform.
Where applicable, we enter into data processing agreements with these parties to protect your privacy.

4.3 Other situations

We only share personal data with:

  • Stripe (for payments and verification)
  • Government authorities (when legally required)
  • Fraud prevention and security services (when necessary)

We never sell your personal data to third parties.

5. Cookies

We use cookies to:

  • Ensure proper website functionality
  • Collect statistics
  • Improve user experience

You can manage your cookie preferences via our cookie banner.

6. How do we protect your data?

We take appropriate technical and organizational measures to protect your personal data, including:

  • SSL encryption
  • Secure databases
  • Access restrictions
  • Monitoring and logging

7. Data retention periods

  • Account data: as long as you have an active account
  • After account termination: your data will be deleted within 30 days, unless legal retention obligations apply
  • Legally required data (such as DAC7): up to 10 years

8. Your rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Have your data deleted
  • Transfer your data to yourself or another party
  • Restrict the processing of your data
  • Object to the processing of your data

📩 You can submit your request via [email protected].
We will respond within 14 days.

If you are not satisfied with how we handle your personal data, you also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via
www.autoriteitpersoonsgegevens.nl.

9. Profiling

We use limited forms of profiling to better serve you.
This means we analyze previous searches, purchases or interactions to:

  • Suggest relevant products or services
  • Improve the user experience

We do not make fully automated decisions that have legal or other significant effects on you.

10. Changes to this policy

We may update this privacy policy from time to time.
The most recent version is always available on our website.

11. Applicable law

This privacy policy is governed by Dutch law.

Resofa B.V.
Franeker, January 2026